When you try to search for a contact in Lync which is not in your contact list, the client would normally display all matching results from your company’s addressbook. However, sometimes this is not working as expected, and you might be wondering why it suddenly stopped.
The answer to this is a corrupt user profile on your Lync for Mac 2011 client.
To fix this problem, you just have to delete the user profile on your local Mac client. This is how you do it:
- Shut down your Lync klient.
- Open Finder and press Command-Shift-G. Type in the path to your Documents directory, typically /Users/myname/Documents.
(Or navigate to the folder in whatever way you may prefer)
- Navigate to the folder “Microsoft User Data/Microsoft Lync Data” and delete all content.
(If you delete the folder “Microsoft Lync History”, you will loose your entire Conversation History in Lync(not necessary))
- Log in to the Lync client.
The removed folder content is recreated when logging in to the client with fresh data from the Lync server. Addressbook search is back on track.